Quality Control & Inspection Program
Our quality control process is designed for multi-residential and managed commercial properties, where consistency, accountability, and documentation are critical
We use a supervisor-led inspection system supported by structured checklists, corrective action tracking, and ongoing performance reviews.
Rated 5 stars
★★★★★
Our Promise
Every site benefits from dedicated supervisor oversight ensuring quality and consistency.
Supervisor Role
Assigned to each site for quality checks and staff accountability.
Quality Focus
Ensuring every detail meets our high standards consistently.
Consistent Service
Maintaining reliable and dependable service across all locations.
Inspection Frequency
Inspection frequency is tailored to each property and may include:
Routine inspections aligned with service frequency
Additional inspections during the first 30–60 days of service
Increased oversight for high-traffic or sensitive areas
Periodic reviews following feedback or service changes
Our goal is proactive quality control—not reactive problem solving.
150+
15
Trusted Everyday
Reliable
Issue Resolution Process
Issue Identified
Concerns can be reported by property management, supervisors, or through inspections.
Same-Day Acknowledgement
We acknowledge reported issues the same business day.
Continuous Improvement
Feedback is reviewed to prevent repeat issues.
Corrective Action
Issues are addressed promptly—often within 24–48 hours where possible.
Can I track the resolution progress?
Yes, we provide updates at key points to keep you informed.
Dedicated Supervisor Oversight
Each site is assigned a dedicated operations supervisor responsible for:
Verifying scope of work completion
Monitoring staff performance and attendance
Conducting routine and spot inspections
Acting as the primary escalation point for service concerns
Supervisors perform both scheduled and unannounced site visits to ensure service standards are maintained consistently—not just during onboarding.
150+
15
Trusted Daily
On Point
Inspection Checklists & Documentation
What areas are inspected?
We check lobbies, washrooms, stairwells, elevators, and fitness facilities.
How are checklists used?
Checklists verify task completion, cleanliness, and safety compliance during inspections.
Are inspections customized per building?
Yes, inspection criteria adjust based on building layout, traffic volume, and client priorities.
Who conducts the inspections?
Trained inspectors use area-specific checklists for thorough evaluations.
Can clients request specific focus areas?
Yes, client priorities help tailor the inspection checklist accordingly.
How often are inspections performed?
Inspection frequency depends on building needs and client requests, ensuring ongoing standards.
Reliable inspections, every time
Our inspection system is why property managers trust Tampak after inconsistent service elsewhere.
Rated 5 stars
★★★★★